---
title: How do text messages to customers work?
description: Texts to your customers are sent from your company's own business number, so they see a number they know and their replies come back to you in the app.
url: https://getprospace.com/help/texting-your-customers
updated: 2026-10-26
site: GetProSpace
---

# How do text messages to customers work?

Texts to your customers are sent from your company's own business number, so they see a number they know and their replies come back to you in the app. If your company has no business line, send by email instead. A customer who replies STOP is never texted again.

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- [All help articles](https://getprospace.com/help)

## Good to know

- Estimates, invoices, change orders and documents to sign can all be sent by text or email.
- A text says what kind of thing it is, but never its title, the job or an amount.
- The first text to someone includes how to stop them.
- Replies appear in your texts under Phone, where you or your team can answer.

## Related

- [How does the business phone line work?](https://getprospace.com/help/business-phone-line): The business line is an add-on that gives your company a phone number for calling and texting in the app.
- [How do I build and send an estimate?](https://getprospace.com/help/build-and-send-an-estimate): Open the job, choose New estimate, add your lines, and send it to the customer by text or email.

## Still have a question?

Email [support@getprospace.com](mailto:support@getprospace.com) and a person will reply, or try it free for 14 days.

- [Start your free trial](https://app.getprospace.com/login?ref=site)
- [Contact us](https://getprospace.com/contact)

---

GetProSpace: GetProSpace is job-management software for contractors and home-service businesses in any trade: leads, estimates, e-signed contracts, scheduling, job photos, invoices, payment records and job profit in one app.
Support: support@getprospace.com