Privacy policy

About this policy

This Privacy Policy explains how GetProSpace collects, uses, shares, and protects information when you use our website, web application, client portals, mobile app or mobile web experience, public action links, contractor website builder, and related services.

Information We Collect

• Account and profile information such as name, email address, phone number, address, and company details.
• Authentication information such as sign-in links and codes sent to your email or phone, session data, verification events, and optional Google sign-in identifiers where you choose to use Google sign-in. GetProSpace does not use passwords.
• Business and workspace data such as clients, jobs, schedules, notes, contracts, signatures, estimates, invoices, payments, transactions, categories, photos, annotations, tags, documents, employee records, crew records, subcontractor relationships, assignments, and review queues you create or upload.
• Subscription and billing information related to your GetProSpace subscription, including Stripe customer and payment method references and Google Play subscription references where applicable.
• Connected financial account and transaction data when you choose to use Plaid-enabled features.
• Address and location-related information you enter or select when using address search and map features powered by Google Maps.
• Business phone line data when you use that feature: the number, texts sent and received, call records, and the notes made from calls. Where call notes are in use, the spoken words of a call are turned into a written note by an AI provider and then erased, leaving the note.
• Messages sent through GetProSpace by email or text on a company's behalf, such as estimates, invoices, signing links, reminders, and delivery results (for example a bounce).
• Contractor website and AI generation data, including style descriptions, tone preferences, and planning chat messages you send in the website builder; business profile information (such as company name, tagline, bio, service categories, and photos) used to generate website content; AI-generated website content and earlier versions; website publication status, subdomain, and website-specific content overrides; and AI credit usage.
• Custom domain names you connect to your website, their verification status, and DNS configuration events.
• Technical and usage information such as IP address, browser type, device information, authentication events, page activity, request logs, analytics events (on our public website, only if you accept), feedback messages, and error or security events.
• Communications and support information when you contact us, submit feedback, or respond to service messages.

Sources of Information

• Directly from you when you sign up, configure your account, upload content, build or publish your website, connect services, or contact us.
• From users inside the same workspace, client relationship, employee relationship, subcontractor relationship, or public action link when they add or share records involving you.
• From third-party services you choose to connect or use, such as Plaid, Stripe, Google, and Twilio.
• Generated by AI systems (Anthropic) in response to inputs you provide when you use AI features.
• Automatically from your browser or device when you use the platform.

How We Use Information

• To provide, maintain, secure, and improve GetProSpace.
• To authenticate users, manage workspaces, enforce permissions, and protect accounts.
• To process subscription billing, manage payment methods, and support account administration.
• To support client portals, employee access, subcontractor workstations, invitation flows, public document action links, and role-based workspace sharing.
• To support optional integrations you enable, including financial sync, address lookup, and business phone lines.
• To generate AI-assisted content, such as website content, photo captions, and call notes, using what you choose to send, and to route those requests to our AI provider on your behalf.
• To host, publish, and serve your contractor website to the public at your subdomain or custom domain.
• To send transactional emails and texts, alerts, billing notices, legal updates, and customer support communications.
• To measure product usage, diagnose problems, collect feedback, improve onboarding, and understand which pages or workflows need attention.
• To investigate misuse, fraud, abuse, service interruptions, and security incidents.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

How We Share Information

• With service providers and infrastructure partners that help us host, secure, support, and operate the platform, including Cloudflare, which stores uploaded photos and files in encrypted form.
• With Stripe for GetProSpace subscription billing and stored payment method workflows.
• With Google where you use Google sign-in, Google Play subscription management, or related Google services.
• With Plaid when you choose to connect financial accounts and use synced transaction features.
• With Google Maps when you use address autocomplete, address lookup, maps, or drive times.
• With Twilio for business phone lines, texts, and calls, and with Mailgun for sending email on a company's behalf.
• With Apple, Google, and Expo when push notifications are sent to a phone.
• With Anthropic when you use AI features. AI features are off until a company owner turns them on, and what you choose to use them on (for example a website request, a photo, or the words of a call) is sent to Anthropic to produce the answer. Their own privacy and data handling practices apply to that processing.
• Publicly via your published contractor website. When you publish your website, its content is accessible to any person with the link. Information you include in your published website, including business details, photos, and AI-generated or manually edited content, is publicly visible.
• With users in your workspace or linked client, employee, subcontractor, or invited collaborator relationship when a feature is designed to show or share those records.
• With legal authorities or other parties when required by law or reasonably necessary to protect rights, safety, users, or the platform.
• As part of a merger, financing, reorganization, sale of assets, or similar business transaction.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising except as described in the Cookies, Browser Storage, and Similar Technologies section below with respect to Google Analytics, Google Signals, and the Meta Pixel on our public website.

Cookies, Browser Storage, and Similar Technologies

• We use cookies and similar browser technologies to keep users signed in, protect sessions, and support core application functions.
• We use browser storage such as local storage to remember product preferences, your sign-in, and your cookie choice.
• On our public website only (getprospace.com), and only if you accept when prompted, we use Google Analytics 4 to measure how pages are used, and the Meta Pixel to measure which visits lead to sign-ups. We do not place either inside the GetProSpace app or on the links we send to a company's customers.
• If you consent to analytics cookies, we may enable Google Signals, which allows Google to associate session data from your visit with information from your Google account if you are signed in and have ads personalization enabled. This may be used to provide aggregated insights such as demographics and cross-device reporting. You can manage or opt out of this association through Google's My Activity. The Meta Pixel shares the page you visited and the actions you take on it with Meta, which may use them under its own policies. You can manage ad preferences through your Meta account settings.
• If you decline, nothing from Google Analytics or Meta loads. We treat a Global Privacy Control signal from your browser as a decline. You can change your choice at any time with "Cookie choices" in the footer of our website.
• Stripe may set cookies such as __stripe_mid and __stripe_sid on pages where Stripe.js is loaded. These are strictly necessary security cookies used by Stripe for fraud detection and payment integrity. They are not used for advertising or tracking.

If you block certain cookies or browser storage, some product features may not work properly.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information. These measures include access controls, environment-based security settings, encrypted transport where appropriate, encryption of personal details and uploaded files before they are stored, monitoring, and authentication protections. No method of storage or transmission is perfectly secure, so we cannot guarantee absolute security.

Your Choices and Privacy Rights

Depending on where you live and the laws that apply, you may have the right to request access to personal information, correction of inaccurate information, deletion, and a portable copy of certain information. You may also request details about categories of data we process and categories of third parties with which we share it.

• To submit a request, email support@getprospace.com.
• We may need to verify your identity before completing certain requests.
• We aim to respond to verifiable data requests within 45 days, unless more time is allowed or required by applicable law.
• GetProSpace does not currently offer a self-serve in-app account deletion tool, so account closure and deletion requests are handled manually through support.
• If we deny a request, you may appeal by replying to our decision email or contacting support again with "Privacy Appeal" in the subject line.
• You can disconnect optional third-party integrations, such as Plaid, from your account settings where that functionality is available.
• You can unpublish your contractor website at any time from your website settings, which will make it inaccessible to the public. Note that content already indexed by search engines or cached by third parties may remain accessible until those caches expire.

Plaid-Connected Accounts

If you choose to connect a financial account through Plaid, Plaid may collect and process information from that connection under its own privacy practices. By connecting a financial account, you are also agreeing to Plaid's End User Privacy Policy available at plaid.com/legal.

Retention

We retain information according to our Data Retention Policy and as needed for service delivery, recordkeeping, legal compliance, security, dispute handling, and legitimate business operations.

Children's Privacy

GetProSpace is not intended for children under 18, and we do not knowingly collect personal information from children.

International Use

GetProSpace is operated from the United States. If you access the service from outside the United States, you understand that your information may be transferred to and processed in the United States and other locations where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make a material change, we may notify you in the product, by email, or both, and we will update the effective date or last updated date shown on this page.

Contact

Questions about privacy or data rights can be sent to support@getprospace.com.