Help center

Short answers to how things work, in plain words. If you cannot find yours, email support@getprospace.com and a person will reply.

Getting started

How do I start a free trial?
Sign in with your phone number (you get a texted code), then create your company.
How do I add a client and a job?
Open Jobs and choose New job. Pick the client or add a new one in the same step, then give the job a name and address. A job is the record everything else...
What do plans cost, and what happens after the trial?
Plans are Solo at $39, Pro at $79 and Team at $149 a month, or...

How do I build and send an estimate?
Open the job, choose New estimate, add your lines, and send it to the customer by text or email.
How does a customer accept an estimate?
They open the link you sent, look over the estimate, choose any options and accept it with their name.
How do e-signed contracts work?
Write your agreement once as a template in your own words, fill in the job's details, and send it for signature.

How do I send an invoice and record a payment?
Bill a deposit or the balance from the accepted estimate in one step, send it to the customer, and record each payment when it arrives.
Can my customers pay me through GetProSpace?
Not yet. Customers see what they owe and how to pay you, and you record the payment when it arrives. GetProSpace does not process card payments for your...
How do change orders work?
A change order writes down extra work or a change in the plan, with its price and any days it adds.
How do I see what a job really earned?
Record your expenses against the job, and the hours your team clocks become labor on it.
How do I connect my bank?
Connect your bank from Finance, read-only, through Plaid.

How do I take and share job photos?
Open the job and use Take photo or Add photos, and choose the phase the picture belongs to (site visit, before, in progress, inspection, after or warranty).
How do I draw on a photo and show a before and after?
Open a photo and choose Mark up to draw arrows, circles, boxes and labels.
How do I make a photo report?
On the job's Photos card, choose Photo report (PDF).
How do I make sure every job has the photos I need?
In Settings, open Photos and say how many photos you want in each phase, such as four before and four after.

How do I schedule a crew?
Open Schedule, choose Add, and pick the job, the kind of entry (work, delivery, inspection, site visit or meeting), the day and time, and who is assigned.
How do I invite my team and choose what they see?
Open Team and invite people by phone or email, choosing a role for each.
How do subcontractors work?
A subcontractor is invited onto one job, with a scope and a price.
Who can see what in my company?
Each person sees only what their role allows, and one company's information is never visible to another company.

How does the business phone line work?
The business line is an add-on that gives your company a phone number for calling and texting in the app.
How do text messages to customers work?
Texts to your customers are sent from your company's own business number, so they see a number they know and their replies come back to you in the app.
What does the AI do, and what will it never do?
The AI drafts and suggests, and a person confirms.